Terms of Service

Please read these Terms of Service carefully before using our biotechnology research and digital marketing services.

Last updated: December 2024

1. Introduction

Welcome to VIHA BIOLOGICS PRIVATE LIMITED ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our biotechnology research services, digital marketing solutions, and website located at our domain (the "Service") operated by VIHA BIOLOGICS PRIVATE LIMITED.

Our Service is provided to you subject to your acceptance of all terms, conditions, policies, and notices stated here. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

VIHA BIOLOGICS PRIVATE LIMITED is a private limited company incorporated under the Companies Act, 2013, with CIN: U72100KA2024PTC187689, engaged in research and experimental development in biotechnology and digital marketing services.

2. Definitions

For the purposes of these Terms:

  • "Service" refers to the biotechnology research, laboratory services, consulting, and digital marketing services provided by VIHA BIOLOGICS PRIVATE LIMITED.
  • "Client" or "Customer" refers to any individual, organization, or entity that engages our services.
  • "Agreement" refers to these Terms of Service and any additional service agreements.
  • "Intellectual Property" includes all patents, copyrights, trademarks, trade secrets, and other proprietary rights.
  • "Confidential Information" includes all non-public information disclosed by either party.
  • "Deliverables" refers to all work products, reports, analyses, and materials provided under our services.

3. Services Description

VIHA BIOLOGICS PRIVATE LIMITED provides the following services:

3.1 Biotechnology Services

  • Research and experimental development in biotechnology
  • Laboratory testing and analysis services
  • Biotechnology consulting and advisory services
  • Custom biotechnology solutions development
  • Regulatory compliance assistance
  • Scientific documentation and reporting

3.2 Digital Marketing Services

  • Comprehensive digital marketing strategy development
  • Social media marketing and management
  • Search engine optimization (SEO) services
  • Content marketing and creation
  • Pay-per-click (PPC) advertising campaigns
  • Digital analytics and performance reporting

4. Service Terms and Conditions

4.1 Service Engagement

All services are provided based on written agreements, proposals, or work orders that specify the scope, timeline, deliverables, and compensation. Services commence only upon execution of appropriate agreements and receipt of required payments or deposits.

4.2 Client Responsibilities

  • Provide accurate and complete information necessary for service delivery
  • Respond promptly to requests for information or approvals
  • Ensure compliance with applicable laws and regulations
  • Maintain confidentiality of proprietary methodologies and processes
  • Make timely payments as per agreed terms

4.3 Service Standards

We commit to providing services with professional competence and in accordance with industry standards. All biotechnology services comply with relevant scientific protocols and regulatory requirements. Digital marketing services follow industry best practices and ethical guidelines.

5. Payment Terms

5.1 Fees and Payment

Service fees are as specified in individual service agreements. Payment terms are typically net 30 days from invoice date unless otherwise specified. We reserve the right to require advance payment or deposits for certain services.

5.2 Late Payments

Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for overdue accounts.

5.3 Taxes

All fees are exclusive of applicable taxes, duties, or governmental charges, which shall be paid by the client. We will provide appropriate tax invoices as required by Indian tax laws.

6. Intellectual Property Rights

6.1 Company IP

All methodologies, processes, software, tools, and know-how developed or used by VIHA BIOLOGICS remain our exclusive property. Clients receive a limited license to use deliverables for their intended business purposes.

6.2 Client IP

Clients retain ownership of their pre-existing intellectual property. Any improvements or derivatives created during service delivery will be subject to specific agreement terms.

6.3 Joint Developments

Rights to jointly developed intellectual property will be determined by specific written agreements executed prior to commencement of collaborative work.

7. Confidentiality

Both parties acknowledge that they may have access to confidential information. We maintain strict confidentiality protocols and will not disclose client information except as required by law or with explicit written consent.

Confidentiality obligations survive termination of service agreements and continue for a period of five (5) years unless otherwise specified.

Clients must similarly protect our confidential methodologies, processes, and proprietary information disclosed during service delivery.

8. Limitation of Liability

Our liability for any claims arising from services provided shall not exceed the total fees paid for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, special, or punitive damages.

For biotechnology services, our liability is limited to re-performance of defective services. For digital marketing services, we do not guarantee specific results or outcomes, as these depend on various external factors.

Clients acknowledge that biotechnology research involves inherent uncertainties and that results cannot be guaranteed.

9. Termination

Either party may terminate service agreements with written notice as specified in individual agreements. Termination does not relieve parties of obligations incurred prior to termination.

Upon termination, we will deliver completed work products and return client materials. Clients remain obligated to pay for services performed through the termination date.

Confidentiality, intellectual property, and limitation of liability provisions survive termination.

10. Governing Law and Jurisdiction

These Terms and all service agreements are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chitradurga, Karnataka, India.

Parties agree to attempt resolution of disputes through good faith negotiations before pursuing legal remedies.

11. Regulatory Compliance

All biotechnology services comply with applicable Indian regulations including those of the Department of Biotechnology, Central Drugs Standard Control Organization, and other relevant authorities.

Digital marketing services comply with applicable advertising standards, data protection laws, and platform-specific guidelines.

Clients are responsible for ensuring their use of our services complies with applicable laws in their jurisdiction.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with the effective date. Continued use of our services after modifications constitutes acceptance of updated terms.

For significant changes affecting existing service agreements, we will provide reasonable notice and opportunity to discuss modifications.

13. Contact Information

For questions about these Terms of Service, please contact us:

VIHA BIOLOGICS PRIVATE LIMITED

Sri Gowri 4th Cross West, 1st Main Veerayya Layout

Chitradurga, Karnataka - 577501, India

Email: info@vihabiologics.com

Phone: +91 98765 43210

CIN: U72100KA2024PTC187689