Our refund policy outlines the terms and conditions for refunds on our biotechnology research and digital marketing services.
Last updated: December 2024
VIHA BIOLOGICS PRIVATE LIMITED ("Company," "we," "our," or "us") is committed to providing high-quality biotechnology research and digital marketing services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting refunds.
This policy applies to all services provided by VIHA BIOLOGICS PRIVATE LIMITED, including biotechnology research, laboratory services, consulting, and digital marketing solutions.
By engaging our services, you acknowledge and agree to the terms outlined in this Refund Policy. This policy should be read in conjunction with our Terms of Service and service-specific agreements.
Our refund policy is designed to be fair and reasonable while recognizing the unique nature of professional services. Refunds are evaluated on a case-by-case basis, considering the specific circumstances and the extent of services already provided.
We are committed to delivering services that meet or exceed client expectations. If you are not satisfied with our services, we encourage you to contact us immediately so we can work together to resolve any issues.
All our services are performed according to professional standards and industry best practices. Refund requests will be evaluated based on whether services were delivered according to agreed specifications and professional standards.
For research and development services, refunds may be considered in the following circumstances:
Note: Research inherently involves uncertainty, and negative or unexpected results do not constitute grounds for refund if research was conducted according to agreed protocols.
Laboratory service refunds may be provided for:
Consulting service refunds are limited and may be considered for:
Digital marketing refunds are not based solely on campaign performance, as results depend on various external factors including market conditions, competition, and client-provided materials. However, refunds may be considered for:
For content creation and creative services:
SEO and technical service refunds may be considered for:
Refunds will not be provided in the following circumstances:
When services have been partially completed, refunds will be calculated based on:
Refund requests must be made within specific timeframes:
Before requesting a refund, we encourage you to contact us to discuss your concerns. Many issues can be resolved through communication and service adjustments.
To request a refund, please provide:
Our refund review process includes:
If your refund request is denied, you may appeal the decision by providing additional information or requesting a review by senior management. Appeals must be submitted within 30 days of the initial decision.
In lieu of cash refunds, we may offer service credits that can be applied to future services. Service credits may be more appropriate when:
We may offer to modify or enhance services to address client concerns, including:
For complex disputes, we may suggest mediation through a neutral third party to reach a mutually acceptable resolution.
Approved refunds will be processed using the original payment method when possible. Alternative arrangements may be made for:
Refund processing times vary by payment method:
Refunds will be processed in the original currency of payment. Any bank fees or currency conversion charges may be deducted from the refund amount unless the refund is due to our error or breach.
This Refund Policy complies with applicable Indian consumer protection laws and regulations. Nothing in this policy limits your statutory rights as a consumer under Indian law.
For services provided to international clients, local consumer protection laws may provide additional rights and protections.
This policy is governed by Indian law and any disputes will be subject to the jurisdiction of courts in Chitradurga, Karnataka, India.
We may update this Refund Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated policies will be posted on our website with the effective date.
Significant changes that affect existing service agreements will be communicated to affected clients with reasonable notice.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
For refund requests, questions, or concerns about this policy, please contact us:
VIHA BIOLOGICS PRIVATE LIMITED
Refunds Department
Sri Gowri 4th Cross West, 1st Main Veerayya Layout
Chitradurga, Karnataka - 577501, India
Email: refunds@vihabiologics.com
General Email: info@vihabiologics.com
Phone: +91 98765 43210
CIN: U72100KA2024PTC187689
We are committed to addressing your concerns promptly and fairly. Our goal is to ensure your satisfaction with our services while maintaining fair and reasonable business practices.